Last updated: April 25, 2026
All LumiTag purchases are processed by Paddle.com, our Merchant of Record. Paddle handles billing, taxes, and refund processing on our behalf. Refund eligibility is determined by Paddle in accordance with their terms of service and applicable law.
If you would like to request a refund, you can:
Please include your order number or the email address used for the purchase.
Paddle typically processes refund requests within 5–10 business days. The actual time for the refund to appear on your statement depends on your payment provider.
Once a refund is processed:
If you are a consumer in the European Union, your rights under Directive 2011/83/EU apply. For digital content such as software license keys, the right of withdrawal expires once the digital content has been delivered and you have given your prior express consent to begin performance, acknowledging that you thereby lose your right of withdrawal.
This does not affect any additional refund rights provided by Paddle's terms of service.
Piotr Adryjańczyk
Łódź, Poland
Email: lumitag.app@proton.me